Overview

A Panel Beating Company is looking for a Vehicle BodyShop Estimator. The candidate will play a crucial role in our long standing commitment to excellence by assessing vehicle damage, preparing accurate repair estimates, and ensuring a smooth repair process. They will work with customers, insurance companies, and other stakeholders to ensure that all necessary repairs are identified, quoted and authorised in a timely and efficient manner. The candidate must have a strong understanding of the collision repair process, outstanding customer service skills, and a desire to go an extra mile to get things done.

Minimum Requirements

• Be able to conduct comprehensive assessments of vehicle damage and identify all necessary repairs.
• Provide detailed and accurate estimates for all required repairs, including parts and labour costs.
• Maintain accurate records of all estimates, repairs, and other relevant information.
• Provide exceptional customer service throughout the repair process, keeping customers informed and addressing any concerns or issues that may arise.
• Collaborate with other team members, including technicians, to ensure that repairs are completed to the highest standards.
• Must have own transport.
• An advantage if you have used Abuntex & Dr Smash system.
• The ability to perform well under stressful situations is a necessary requirement for this position.

Key Responsibilities

• Serve as the main point of contact for the customer throughout the repair process,
• Build and maintain strong relationships with customers, insurance companies and team members through effective communication,
• Inspect and assess vehicle damage to determine the necessary repair cost,
• Evaluate the cost between repair or replace of damaged parts,
• Maintain customer satisfaction scores according to company standards.

Experience

• Frontline experience in the motor body repair industry (Estimator)
• An advantage if you have used Abuntex & Dr Smash system(Essential)
• Basic understanding of the process authorisations, supplementary and final costing
• Basic knowledge of the repair and painting process
• Strong organisational skills, able to multi-task and is self-motivated
• Ability to work in a fast-paced environment
• Audatex networking platform
• Team Management System
• MS Word, Excel, Outlook
• Additional requests and follow ups
• Inventories on vehicles booked in for repairs
• Quality control on completed vehicles