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Job title: Network Support Engineer
Employment type: Full Time
Experience: 3 to 5 years
Salary: Negotiable
Job published: 04 January 2022
Job reference no: 4066242340

Job Description

Job Details:

Duties & Responsibilities Solution Design

• Planning infrastructure design and implementations

• Consulting with clients to specify requirements and design solutions

• Recommend improvements to existing solutions

• Fully understand a VPN configuration, support and design Equipment

• Implement Infrastructure under change control processes

• Configuration, maintenance & management of installed equipment

• Pro-actively plan and install upgrades, releases, and device firmware upgrades.

• Documentation of configurations Support

• Providing technical support to both internal and external client/remote sites

• Monitor all networks / identify problem areas

• Manage and respond to support tickets timeously

• Troubleshooting and resolution of issues

• Monitoring performance of networks

• Working with IT support personnel

• Providing network administration and support People Skills

• Working with Service Providers o Ensuring that maintenance contracts are in place

• Liaison with clients in a professional manner Excellent Communication skills with clients Security

• Ensuring that the environment is secure from external threats

• Sound understanding of firewalls and configuration

• Anti-virus installations / monitoring

• Threat detection and analysis

• Understanding of certificates Overview

• Evaluate industry trends and assist in implementing standards and best practices.

• Produce relevant reports for internal management

• Provide costing into budgets for projects and CAPEX

• Documentation to reflect all processes and procedures

• Define network policies and procedures


Qualification :

Relevant IT related Degree/ Diploma