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Job title: Services Manager
Employment type: Full Time
Experience: 3 to 5 years
Salary: Negotiable
Job published: 14 February 2020
Job reference no: 3568345334

Job Description

Position description:

This position is responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve the company objectives of quality, growth and people. Services managed may include: Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry and Coffee Shops. The successful candidate will be responsible for 3 business units, and will report to the relevant Hospital Manager. 

Minimum requirements:

- Completed Degree / BTech (NQF 7) in relevant field (Facilities / Business / Hospitality / Logistics / Supply Chain etc.)

- 3+ years' experience managing out-sourced / in-sourced Soft Services, Integrated Facilities Management and Bundles Soft Services

- Knowledge / exposure in Industrial Relations

- Experience in Healthcare sector advantageous; experience in Hospitality, Retail, FMCG high advantageous


Effective management of external service providers through:
• Identifying, together with Group Procurement, applicable services and service providers
• Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties
• Driving and monitoring conformance to SLA, identify gaps and implement corrective action
• Maintaining productive relationships with service providers through regular meetings
• Effective relationship building with internal and external stakeholders
• Participating actively, where necessary, on internal and external review meetings

Effective quality systems management through:
• Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately
• Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility
• Identifying alert and incident trends and drive corrective actions
• Ensuring compliance to ISO 9001:2008 and ISO 1400:2004
• Preparing for and participate in various audits
• Conduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.)

Effective financial management through:
• Participating in budgeting process and monitor performance against budget
• Planning, agreeing and implementing capital expenditure with management
• Review services benchmark report to effectively manage outsourced services cost and quality metrics
• Ensuring accurate and timeous invoices are received from external suppliers for processing
• Ensuring invoices are captured according to approved catalogues and contracts
• Complete scope changes for all permanent changes in services scope
• Participating in and/or identifying opportunities to improve business processes, systems and resource utilization in order to achieve financial savings

Effective people management through:
• Demonstrating visible leadership in respect of the organisation’s values, operating model and strategy and actively sponsor company initiatives and projects in own area of responsibility
• Recruiting, retaining, motivating and developing staff according to the organisation’s people policies and practices

Effective facilities management through:
• Ensuring the hospital facility is always in a clean and in habitual state
• Participating in building hand-over projects to ensure additional soft services are procured timeously where applicable