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Job title: Application Support Consultant
Employment type: Full Time
Experience: 3 to 5 years
Salary: R20000 to R30000
Job published: 01 October 2020
Job reference no: 1255878083

Job Description

An IT company, with its head office in East London, is requiring an experienced Application Support Consultant in their Johannesburg offices to support a large client base in the Automotive Parts industry. The successful applicant will be responsible for the implementation and support of custom designed software.

 

Minimum requirements:

- BCom or Degree in Information Systems would be advantageous

- Knowledge and prior experience in accounting systems is highly recommended

- Knowledge of databases and application development environments

- Minimum of 2-3-year experience in similar position

- Analytical and problem-solving skills

- Exceptional communication and people skills

- Valid Driver’s License

- Willingness to travel nationally

- Experience in the Retail market an advantage

Responsibilities:

- Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out

- Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls

- Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market

- Deconstruct client issues and analyse the various solutions in all regions, via various communication channels, and documenting business requirements

- Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)

- Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries

- Render functional support to the customer via telephonic, email, Skype and Team Viewer

Skills:

Industries: